Privacy Policy

At Alectrofag, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or engage with our services. We take data protection seriously and adhere to all applicable privacy laws and regulations within the United Kingdom.

This privacy policy applies solely to information collected through our website https://www.alectrofag.co.uk/ and not to any data provided to us via other means. We reserve the right to update this policy periodically; any changes will be reflected on this page. We encourage you to review this policy regularly to stay informed.

Using our website, you consent to the practices described in this Privacy Policy. This policy applies to all visitors and customers of Alectrofag.

Information We Collect

We may collect and process the following personal data:

Identity Information includes your first name, last name, date of birth and age verification results.
Contact Information, including your email address and phone number when you place an order or create an account on our website.
Demographic Information such as your postal code, preferences, and interests.
Transaction Data, including details of purchases made via our website.
Technical Data include IP address, browser type, and browsing patterns.
Marketing Preferences, such as your preferences for receiving promotional communications.
Other information is provided through customer surveys, competitions, or offers.

How We Use Your Information

We collect personal data to enhance your experience and improve our services. Specifically, we may use your information for the following:

Order Processing: Managing purchases, processing payments, and fulfilling deliveries.
Customer Service: Addressing enquiries, resolving issues, and providing support.
Marketing Communications: Sending promotional emails about new products, special offers, or relevant content if you have opted in.
Personalisation: Tailoring website content based on user preferences.
Analytics and Performance Monitoring: Improving our website functionality and user experience.
Legal and Security Purposes: Ensuring compliance with applicable laws and preventing fraud.

How We Protect Your Information

We are dedicated to securing your personal data and employ a range of technical and organisational measures, including:

Encrypted transactions and protected servers to prevent unauthorised access.
Strict controls to ensure only authorised personnel handle your data.
Regular security audits and vulnerability assessments.
Alectrofag complies with the General Data Protection Regulation (GDPR) 2018 and all relevant UK data protection laws. This ensures that your personal data is handled securely and lawfully.

While we take extensive precautions, no data transmission over the internet is entirely secure. Therefore, we advise you to take precautions when sharing personal information online.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us:

Identify which pages are being visited.
Improve website performance and usability.
Deliver personalised content and advertising.

We use the following types of cookies:

Strictly Necessary Cookies: Required for core website functionality.
Performance Cookies: Help analyse website traffic and user behaviour.
Functional Cookies: Remember user preferences for an enhanced experience.
Targeting Cookies: Assist in delivering personalised ads and marketing.
Unclassified Cookies: Under evaluation for classification.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.

Sharing Your Data

We do not sell, rent, or distribute your personal data to third parties except in the following circumstances:

Service Providers: Data may be shared with third parties for order fulfilment, payment processing, and customer support.
Legal Obligations: Personal data may be disclosed when required by law or regulatory authorities.
Business Transfers: Data may be transferred under strict confidentiality agreements during mergers, acquisitions, or asset sales.

All third-party service providers are contractually obligated to protect your data in accordance with UK data protection laws.

Links to Third-Party Websites

Our website may contain links to external websites. Please note that we have no control over these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you. You will not have to pay any fee to access the data.
Right to Rectification: Request corrections to any inaccurate or incomplete data.
Right to Erasure: Request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: Request limited processing of your data.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal data for as long as necessary to fulfil our obligations, including legal, tax, and business purposes. Once data is no longer required, it is securely deleted or anonymised.

Do Not Track Signals

Our website does not respond to "Do Not Track" signals from web browsers, as there is no uniform industry standard for such requests.

Age Verification & Minor Restriction

Our website and services are intended for individuals aged 18 and above. We may collect age verification data to comply with legal requirements for selling age-restricted products. By using our services, you confirm that you meet the legal age requirement.

Updates to This Privacy Policy

We may update this Privacy Policy at our discretion to reflect legal, operational, or business changes. Significant updates will be communicated via our website or, where applicable, by email. The "Last Updated" date indicates the most recent revision. Continued use of our website after changes implies acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please

Alectrofag
UFA Distro Ltd T/A Alectrofag.co.uk, Unit 1, Euro House, Ground Floor, 1 Overbridge Road, Salford, England, M7 1SL
Email: support@alectrofag.co.uk

We will respond to your requests in accordance with applicable data protection laws.

Medical Disclaimer: Vaping products are intended for adult smokers and vapers only. The content on this website is for informational purposes and should not be considered medical advice. If you have any concerns about vaping, nicotine use, or related health effects, please consult a healthcare professional.

Thank you for trusting Alectrofag. We value your privacy and are committed to keeping your information safe and secure.